FAQ

Learn more about our products, process, and how to order with us.

Are Hail products tested on animals?

Our only test subjects are myself, family and friends. Our products are 100% never tested on animals including our ingredients.

Are Hail products vegan?

All of our lip products contain do beeswax along side our mineral and plant-based ingredients. However, this is the only animal by-product we use. 

Please email info@hailcosmetics.com with any specific questions relating to our ingredients.

Are Hail products hypoallergenic?

Our products are made with cosmetic-grade ingredients, and are mostly natural, but we cannot guarantee that it as a hypoallergenic product. Every person is different and reacts differently to various materials. If you have any sensitivities to any ingredient in our products, you should not attempt to use it. Under each item, we offer shade-specific materials lists to help you shop specifically to your needs. Please email info@hailcosmetics.com with any specific questions relating to our ingredients.

How do I qualify for free shipping?

We offer free standard shipping to Canada on orders $30 or more. 

When will my order ship?

All of our products are handmade in small batches. Most items that are in-stock will ship within a week, but please contact us before you place your order if you need it sooner. Between Dec. 15 and Jan. 1, please anticipate delays of several additional days due to the holidays. Please email us at info@hailcosmetics.com if you have any questions or requests.

What is your return policy?

You can read about our shipping and returns policy here.

Can I exchange my order?

HAIL wants you to love your colours. However, we are only able to process refunds not exchanges. When your refund is issued, you will be able to place a new order for your preferred colour. Please email us at info@hailcosmetics.com for assistance. 

Do you ship to Canada?

Being a Canadian brand, absolutely! We ship all across Canada

Do you ship to the United States?

Unfortunately, not at the moment. However, if you are in the U.S. and are interest in our products please let us know at info@hailcosmetics.com. This will help us open up to the states quicker!

Also, sign up for our newsletter for up to date info as we begin to ship to new areas!

Do you ship to Australia/UK/EU?

Unfortunately, not at the moment. However, if you are in Australia and are interest in our products please let us know at info@hailcosmetics.com

Also, sign up for our newsletter for up to date info as we begin to ship to new areas!